Refund Policy

Hushfluff AI Tales offers a free plan (Explorer) and a paid monthly subscription (Dreamer at $8.99/month). This Refund Policy explains how cancellations and refunds are handled across all platforms.

The Explorer plan is completely free. No payment information is required. There is nothing to refund.

• 3 AI stories per month included
• No credit card required
• Downgrade to Explorer at any time by cancelling your Dreamer subscription

When to Cancel

You can cancel your Dreamer subscription at any time. When you cancel:

• You retain access to all Dreamer features until the end of your current billing period.
• You will not be charged for subsequent months.
• After the billing period ends, your account automatically downgrades to the Explorer (free) plan.
• Your stories and child profiles are not deleted when you cancel — they remain accessible on the free plan (within Explorer limits).

How to Cancel

• iOS: Open the iOS Settings app → tap your name → Subscriptions → Hushfluff AI Tales → Cancel Subscription. This must be done through Apple, not through our app.
• Android: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Hushfluff AI Tales → Cancel subscription.
• Web: Contact us at hello@hushfluff.com with the subject "Cancel Subscription" and we will process it within 1 business day.

General Policy

• Subscription fees are generally non-refundable once a billing cycle has started, as you retain access to the full Dreamer plan for the entire period you paid for.
• We do not issue partial refunds for unused days within a billing period.
• Cancelling your subscription stops future charges — it does not trigger a refund for the current period.

Exceptions — When We May Issue Refunds

• Duplicate charges: If you were billed more than once in error.
• Extended service outages: If a technical issue caused the service to be unavailable for an extended period during your billing cycle.
• Billing errors: If you were charged an incorrect amount.
• New subscribers: If you contact us within 48 hours of your first-ever Dreamer subscription charge and have not generated any stories, we will consider a goodwill refund.

To request a refund, email hello@hushfluff.com with "Refund Request" in the subject line, including your account email and the reason for your request. We will respond within 3 business days.

iOS (Apple) Refunds

• Subscriptions purchased through the Apple App Store are subject to Apple's refund policy.
• To request a refund from Apple: visit reportaproblem.apple.com.
• Pyformix AI Labs does not control Apple's refund decisions for App Store purchases.

Android (Google Play) Refunds

• Subscriptions purchased through Google Play are subject to Google Play's refund policy.
• Google automatically refunds subscriptions cancelled within 48 hours of the original purchase or renewal date (Google's standard policy — this may change).
• For refunds outside that window, contact Google Play support.

Deleting your Hushfluff account does not automatically cancel your App Store or Google Play subscription. You must cancel through Apple or Google before deleting your account to avoid future charges.

If you delete your account mid-cycle, you will not receive a refund for the remainder of that billing period.

If we change the Dreamer subscription price, we will notify you at least 30 days in advance via email and in-app notification. You can cancel before the new price takes effect if you do not agree with the change.

• Email: hello@hushfluff.com
• Subject line: "Refund Request" or "Billing Issue"
• Include: Your account email address, platform (iOS/Android/Web), and a brief description of the issue.
• Response time: Within 3 business days

For iOS subscription management: Apple Support

For Android subscription management: Google Play Help